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Advanceware Solutions Complaint - BAD TECH SUPPORT
Advanceware Solutions Complaint

Advanceware Solutions Complaint

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BAD TECH SUPPORT


We purchased advancepro to be able to track our inventory with Quickbooks. For the last couple months our IT department has not been able to get their questions answered and when they tried calling their tech support department no one picks up. The latest issue of not being able to sync our data has put a strain in our business. Because we are not able to sync, we are backed up in billing, vendor orders and now we have to manually input the data in Quickbooks in order to pay our suppliers. We have written several emails to our rep (Cameron Lilly) with no reply. We are so frustrated with the lack of professionlism and all the extra work we all have to do because of their understaff. This is costing time and money. Needless to say that we will have no other option but to start looking for another software that can really help us when needed. All the money invested in this software was a waste.


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Comments


medias says: (7 years ago)
 0
It is scam. It is stopped working on us. We can not initialize subscription because of their server can not be reached. Nobody answers phone and support ticket is not resolved. Hundreds annoying bugs we had to get around, huge amount of time wasted to implement software. Very sad end - software has stopped working.



medias says: (7 years ago)
 0
It is scam. It is stopped working on us. We can not initialize subscription because of their server can not be reached. Nobody answers phone and support ticket is not resolved. Hundreds annoying bugs we had to get around, huge amount of time wasted to implement software. Very sad end - software has stopped working and nobody to contact at Advance Pro.



laur says: (7 years ago)
 0
Advanceware is a crock! I purchased the software several months ago and continue to call to try to get help, but no one answers the phone and I have emailed several times and have never heard back. I'm tempted to contact the BBB.




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